Internet Call Waiting / Internet Call Manager

General Questions



  1. What is Internet Call Manager (ICM)?

  2. How does ICM work?

  3. How much does ICM cost?

  4. How do I pay for Internet Call Manager?

  5. How long is the ICM free trial?

  6. What do I need to use ICM?

  7. Will Internet Call Manager monitor ALL of my calls when I'm on the Internet?

  8. Will ICM work with all Internet Service Providers (ISPs)?

  9. How do I get Call Manager waiting?

  10. Can I cancel the ICM service at any time?

  11. Will the Internet Call Manager web voice mail work all the time?

  12. Does ICM work with WebTV?

  13. I feel uncomfortable downloading your software. Is it safe?

  14. Can Internet Call Manager accept faxes?



  1. What is Internet Call Manager (ICM)?

    Internet Call Manager is the cost-effective solution to the problem of missed calls while your phone line is busy because you're surfing the Internet. It is ideal for anyone who wants the freedom to be on-line. You can comfortably do everything you do on the Internet worry-free while ICM monitors your telephone line.

    When someone calls you while you're on the Internet, the call is forwarded to an Call Manager server. The ICM server collects the caller's information and sends it across the Internet to your computer screen. A pop-up window shows you information about the caller, and allows you to choose one of the following options:

    • Play a Message - Click this option and you'll have the choice of playing your caller one of a variety of messages. You can customize these yourself!
    • Voice Mail - Send callers to voice mail and access messages from your personal Web voice mail page.
    • Answer - You will be disconnected from the Internet, and the call will be sent to you through your phone line.
    • Transfer - Transfer the call to another number, like a cell phone, and continue surfing.
    • Ignore - Your caller will hear ringing and you can continue surfing in privacy.
    • Open Door - "Buzz" in visitors who call you from the lobby of your apartment building.

    Call Manager also allows you to set nicknames for callers and choose how to automatically handle calls. You can customize ICM to work whichever way suits you best!

  2. How does Internet Call Manager work?

    The Call Manager waiting software (once downloaded and installed) runs on your computer. When you are on the Internet, this ICM software connects to our ICM server. This is how ICM knows where to send your calls. The Status Indicator Light on your ICM Main Window or on the System Tray icon will be green or yellow when your software is connected to our server. For Internet Call Manager to work, your calls must reach our server when you're on-line - the same server to which your Call Manager software connects. We do this by arranging, or having you arrange, a Call Forwarding service on your phone line. When someone calls you, the call is forwarded to our server, where the information about the caller is captured and then displayed to you through an Incoming Call Pop-up window. You can then choose how you want to handle the call.

  3. How much does ICM cost?

    For information on the cost, please visit our Billing Questions section.

     

  4. How do I pay for ICM? 

    For information on your payment options, please visit our Billing Questions section.

  5. How long is the ICM free trial?

    Internet Call Manager provides a free trial of eight Call Notifications, regardless of how you handle those eight calls. Depending on how you wish to use ICM, there may be an additional fee from your telephone company for a Call Forwarding service.

  6. What do I need to use Internet Call Manager?

    The minimum system requirements for ICM are:

    • An IBM compatible computer, with a 486 processor or better Windows 95, Windows 98, Windows 2000, Windows ME, or Windows NT4 (SP3 or greater) You must have the software installed on your computer.
    • An Internet connection of at least 14.4 kbps.
    • A sound card and speakers to listen to Web-based Voice Mail.
    • Your calls must reach our server when you're on the Internet. This is accomplished either through a Call Forwarding service which is added to your phone line, or giving your friends and family the toll-free number to dial directly.

    A Macintosh with a PowerPC processor

    • Apple OS System 8.6 or higher.
    • An Internet connection of at least 14.4 kbps.
    • A sound card and speakers to listen to Web-based Voice Mail.
    • Your calls must reach our server when you're on the Internet. This is accomplished either through a Call Forwarding service which is added to your phone line, or giving your friends and family the toll-free number to dial directly.

  7. Will ICM monitor ALL of my calls when I'm on the Internet?

    Yes, Call Manager monitors all of your incoming calls while you are on the Internet, long distance or local.

    When someone calls you, an Call Manager waiting pop-up window will appear on your computer screen with information about the caller, and allow you to choose how you want to handle the call.

  8. Will ICM work with all Internet Service Providers (ISPs)?

    ICM works with all standard Internet Service Providers, including free ones!

  9. How do I get Internet Call Manager?

    To begin your free trial of ICM, please click on Try it Free! You will be asked to provide some basic information. After receiving your welcome e-mail, there is a short download and installation process to complete based on the easy step-by-step instructions provided. The entire sign-up process for ICM should take fewer than 10 minutes.

  10. Can I cancel the Internet Call Manager service at any time?

    You can cancel your ICM waiting service at any time by going to your Account Page and clicking the Cancel Account link, then following the easy steps.

    • If you have subscribed to Call Manager waiting and wish to cancel your service before your paid time is up, we recommend that you use the service until your subscription period is over to get the full benefit. If you change your mind and wish to cancel your service early, please be reminded that we cannot issue you a refund since the free trial exists to guarantee your satisfaction.
    • If you are moving, or changing your phone number, we can arrange to have your payment transferred from your old account to a new one. Simply follow the Cancel Account process, and indicate that you are moving when asked for a reason.

  11. Will the ICM web voice mail work all the time?

    In most areas, the ICM voice mail will only work when you are connected to the Internet with ICM running.

  12. Does ICM work with WebTV?

    Unfortunately, at this time, ICM does not work with WebTV.

  13. I feel uncomfortable downloading your software. Is it safe?

    Downloading our software is both secure and private. All of our software is developed on the premises, and all of our machines are continuously scanned for viruses, so we can assure you our software is safe.

  14. Can ICM accept faxes?

    If a fax is sent to your phone number while you are on the internet, you will receive notification that you have an incoming call. Unless you recognize the number, you will not be told that it is a fax machine. Thus, the fax cannot be received since your phone line is busy. Since most fax machines make multiple attempts to send a fax, you can disconnect immediately and wait for the fax to be re-sent.

Internet Call Waiting-Internet Call Manager
Internet Call Waiting - Internet Call Manager

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